Total Quality Management is the way to go when there are lives on the line

Grand Med Hospital: High quality medicine for the Mongolian people

Dedication, hard work and commitment towards excellence is the key in the health industry

© 2016 Raoul Men / Javez Mora

Health care is a serious matter. Perhaps one of the most complex areas of business is the health industry. Either at a pharmaceutical level, or at a medical services level, everything health-related is incredibly delicate. A mistake inside an operation room could easily turn into a lifetime of nefarious consequences for a patient, or even in the worst case scenario, a premature death.

Having to cope with this high risk industry implies that companies involved in the health sector, must maintain a near zero margin for mistakes. This is a Total Quality per se environment, because nothing but utmost efficiency is acceptable when we are dealing with people’s well-being.

Understanding this, Mongolia’s Grand Med Hospital has dedicated its entire institution to treat, with the highest degree of proficiency, the health issues of the Mongolian and international patients that arrive to this prestigious institution. A daunting task that requires of them to surpass several quality marks, including the total compliance with the extensive health regulations required to operate a full-fledged hospital.

Inside the Grand Med Hospital patients are treated with all kinds of medical services including pre and after-operational treatment, general surgery, micro surgery, spine surgery, joint surgery, gynecological diagnostics and surgery, otolaryngology, dental, therapeutic, allergic, neurological and all kinds of outpatient services and tests, X-ray, CT, MRI, gastroscopy, and 120-beds hospitalization, with semi lux and lux wards to render all kinds of professional diagnostics and treatment.

High quality professionals

© 2016 Raoul Men / Javez Mora

This broad spectrum implies that the Grand Med Hospital must rely on a very robust team of health professionals, such as general practitioners, ophthalmologists, dentists, orthopedists, internists and several other medical specializations, thus creating a highly educated, highly demanding level personnel, which no doubt, represents a challenge for the general management of such business.

Even so, the Grand Med Hospital has achieved international recognition for their excellence in treating spine and joint injuries. Since 2009, when they began their operations, the Grand Med Hospital has become an international reference performing surgeries and provides services which are not rendered by Mongolian public hospitals. Today they treat, with 98% recovery, the minimally invasive spinal surgery which previously was not available in Mongolia. To achieve this excellence Grand Med hospital employs medical and other staff with at least a Master's degree, and offers high quality medical services by following the authorized world standards.

For their respect of international high quality standards, for their commitment towards Mongolia’s health care, for creating a diverse team of expert physicians, BID has decided to award the Grand Med Hospital with the BID Quality Award, in recognition to their Total Quality Management and full commitment towards the highest standards of the modern medicine.


BID is a private and independent organization founded in 1984, whose primary activity is business communication orientated towards quality, excellence and innovation in management. A leader in the broadcasting of Quality Culture, BID recognizes those companies and organizations which lead the most important activities in the business world, and is considered the founding organization in the broadcasting of the Culture of Quality, Excellence and Innovation in 179 countries. The trophy symbolizes a pledge to the principles of Quality Culture. The QC100 Total Quality Management Model, together with the Quality Mix program, media coverage of the convention and its impact on the community and business sector, create an unmatched platform for continuous improvement within the organization and awareness of the achievements of the company at an international level. Awards are given only to those who are committed to improving their Quality Culture based on the principles of the QC100 Total Quality Management Model. Candidates are proposed by the leaders of previously awarded companies who they consider worthy of the award. Especially meritorious candidates may also be nominated. The International BID Quality Award Selection Committee then chooses the winning companies who will receive the award in New York, Paris, Geneva, Frankfurt, Madrid and London.