© 2015 Raul Men / DaveGa
The cleaning industry has been growing steadily in the past 30 years, as residential customers consist increasingly of two breadwinners and as commercial customers understand the importance of maintaining a professional corporate image. And both types of customers benefit by avoiding the hassle of recruitment, payroll, training, absenteeism, and other issues which arise when they try to engage help on their own. Outsourcing often saves costs because the companies which provide these services use more efficient procedures and are up to date on techniques and products that are more environmentally friendly and effective. They also have specialized, industrial grade tools and work in teams to make the task quick.
Angola is sub-Saharan Africa’s second largest oil producer and celebrates 40 years of independence in November 2015. The economy is thriving and the middle class is expanding while business continues to develop. The Malusizumo Company located in Angola’s capital city of Luanda provides cleaning services, maids, babysitters, drivers, and a wide array of personal assistants to companies and busy professionals. They use highly qualified professionals, providing customers with convenience, satisfaction and cost effectiveness for, offices, homes or events. Malusizumo has been selected to receive the BID Quality Crown Award for 2015.
A Relationship of Trust
Managing a Home is a Complex Task. Domestic service and cleaning involve a high level of trust between the service professional and the client. It requires training in very specific areas so that the work is done efficiently and to the client´s satisfaction. For this reason, every Malusizumo employee must pass a rigorous set of tests and complete a thorough training course before being entrusted with the responsibility of working in a client’s home or office.
Malusizumo has been a pioneer in the segment for more than eight years, applying the principles of innovation and quality and combining technology and tradition. Services have expanded since the company’s inception, and offerings now cover the following:
Uniformed and trained professionals, with all materials and equipment to do the job, perform high quality cleaning in offices.
CLEANING AFTER PARTY
Trained professionals and equipment return the space to its original condition.
CLEANING OF REAL ESTATE
Professional cleaning of properties before and after sale.
Professional, well trained and experienced live-in and daycare nannies for all municipalities of Luanda. The choice of a nanny is perhaps the most sensitive decision any parent can make, and customers can be assured that the people provided by Malusizumo bring security and peace to their work.
Properly uniformed and qualified professionals ready to organize and serve cups, glasses, trays and bread baskets, keeping the environment and utensils clean and sanitary.
Cooks with proper culinary skills for businesses and residences, customized to the client’s needs.
VALET, IRONING AND LAUNDRY
Qualified laundresses and ironers who leave clothes properly washed pressed and tidy.
Maintenance services and conservation of green spaces in companies, condominiums and homes.
DRIVERS AND PERSONAL ASSISTANTS
Licensed, uniformed and insured drivers and personal assistants to meet clients’ needs discreetly and attentively.
Organizing files, documents, cabinets and commercial environments
Training of domestic employees, Organization of cabinets and closets, organization of dinners and parties, and organization of residential environments © 2015 Raul Men / DaveGa
In addition to professional rendition of services, Malusizumo takes care of the administrative tasks of managing people, thus reducing the burden and risk of having extra employees. This means the company ensures that employees comply with established working hours, that the work they do is guaranteed, that health and safety matters are covered, that employees have been properly vaccinated and have had basic medical examinations, and that they are provided with proper work clothes and transportation. Malusizumo also immediately sens replacements in the event of unavoidable absence.
The BID Committee was particularly impressed with the creative variety of services offered by Malusizumo, and their use of technology to ensure compliance, safety and customer satisfaction. Their impressive growth is strong evidence that the company is doing something right, as exemplified by their stated values of “Customer Focus, Respect, Quality, Innovation, and Transparency.” Employees are required to take recurring training and submit to a thorough background check with references in addition to their training.
Because of its commitment to continuous customer centered business practices, Malusizumo has been selected to receive the BID Quality Crown Award for 2015 at the convention in London.
ABOUT BID AND THE INTERNATIONAL QUALITY CROWN AWARD:
BID is a private and independent organization founded in 1984, whose primary activity is business communication orientated towards quality, excellence and innovation in management. A leader in the broadcasting of Quality Culture, BID recognizes those companies and organizations which lead the most important activities in the business world, and is considered the founding organization in the broadcasting of the Culture of Quality, Excellence and Innovation in 179 countries. The trophy symbolizes a pledge to the principles of Quality Culture. The QC100 Total Quality Management Model, together with the Quality Mix program, media coverage of the convention and its impact on the community and business sector, create an unmatched platform for continuous improvement within the organization and awareness of the achievements of the company at an international level. Awards are given only to those who are committed to improving their Quality Culture based on the principles of the QC100 Total Quality Management Model. Candidates are proposed by the leaders of previously awarded companies who they consider worthy of the award. Especially meritorious candidates may also be nominated. The International BID Quality Award Selection Committee then chooses the winning companies who will receive the award in New York, Paris, Geneva, Frankfurt, Madrid and London.