The Quality Series presents:

Port of Burgas

Bulgaria's biggest port dedicated to continuous improvement

© 2015 J. Zamora / R. Mena
Burgas, the second largest city on the Bulgarian Black Sea coast, is an important industrial center for Bulgaria. The city serves as Bulgaria's center for fishing and fish processing and is also home to LUKOIL Neftochim Bridge, the largest oil refinery in South-eastern Europe and the largest manufacturing plant in the Balkans. Because of this, along with being the location of one of Bulgaria's most important airports, Burgas will be a key element in Bulgaria's future European transport network and Pan-European Transport Corridor 8. Perhaps no company is more integral to the development of the city of Burgas and the entire country of Bulgaria than the nation's largest port, Port of Burgas.

Port of Burgas is perfectly positioned to not only capitalize on the economic development of Bulgaria, but to also help foster and be at the center of that development. It is developing its port in a way that reduces the likelihood of costly mistakes and employing approaches that ensure it is not left behind by modern developments. Instead, the company pushes the evolution of port technology forward. Perhaps the true beauty of such a company is that it creates a symbiotic relationship with the other important industries in their region. When the port succeeds, Bulgaria's oil and fish industry will succeed as well, and vice versa. This mirrors Burgas' relationship with the country of Bulgaria. As Burgas grows, Bulgaria will benefit and further solidify the port’s importance to the economy of Europe.

The importance of ports to economic stability and production, presently and throughout history, is undeniable. But what makes Port of Burgas especially impressive is the company's commitment to advancing into the future, ensuring it will live up to its potentially pivotal role in Bulgaria's growth.

Port of Burgas works toward accomplishing this goal in a number of ways. The company boasts a progressive social policy meant to ensure not only the safety, but also the motivation and happiness of its workers. A commitment to high safety standards and extensive health insurance for its workers exemplifies the port's belief that motivated, content workers are more cost effective than cutting corners on safety inspections. This commitment along with the issuing of high quality safety wear to its employees and widespread security and video surveillance work in unison to help reduce the occurrence and severity of work-related accidents. Port of Burgas' belief in worker well-being is even further evidenced by the port's use of a meal voucher reward system that further incentivizes their employees.

© 2015 J. Zamora / R. Mena
These improvements of work processes are merely one part of the port's three-tier plan to ensure future growth with the other parts being specialization of the port's terminals and modernization of handling equipment. The company proclaims these three elements are essential to the port's efficiency, quality, and ability to be competitive. In order to ensure the accomplishment of these objectives, Port of Burgas has invested in excess of 132 million Euros into various building projects that have served to revamp already existing terminals while also expanding the port with new construction.

Port of Burgas is fully aware of their port's great potential, and the company is doing everything possible to make the speculation a reality.


BID is a private and independent organization founded in 1984, whose primary activity is business communication orientated towards quality, excellence and innovation in management. A leader in the broadcasting of Quality Culture, BID recognizes those companies and organizations which lead the most important activities in the business world, and is considered the founding organization in the broadcasting of the Culture of Quality, Excellence and Innovation in 179 countries. The trophy symbolizes a pledge to the principles of Quality Culture. The QC100 Total Quality Management Model, together with the Quality Mix program, media coverage of the convention and its impact on the community and business sector, create an unmatched platform for continuous improvement within the organization and awareness of the achievements of the company at an international level. Awards are given only to those who are committed to improving their Quality Culture based on the principles of the QC100 Total Quality Management Model. Candidates are proposed by the leaders of previously awarded companies who they consider worthy of the award. Especially meritorious candidates may also be nominated. The International BID Quality Award Selection Committee then chooses the winning companies who will receive the award in New York, Paris, Geneva, Frankfurt, Madrid and London.